Refund policy

Return Policy (30 Days)

We offer a 30-day return policy. This means you have 30 days from receiving your item to request a return or exchange.

To be eligible for a return or exchange, the item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact our customer service through the Help Center.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package back. Returns without a prior return request will not be accepted.

If you have any questions about returns, you can contact us anytime through our contact form.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items are non-returnable, including perishable goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, feel free to contact us.

Exchanges

You can request an exchange by contacting our customer service through the Help Center.

The return shipping costs for exchange items are free.

30-Day Right of Withdrawal within the European Union

Regardless of the above regulations, you have the right to withdraw or return your order within 30 days without giving any reason for deliveries within the European Union. As described above, the item must be in its original condition - unworn or unused, with tags, and in its original packaging. You will also need your order number.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved.

If approved, the amount will be automatically refunded to your original payment method within 10 business days. The return shipping costs will be deducted from the refund. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us via our contact form.